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Soca Resources

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Client Bio: SOCA is a Birmingham, Alabama based company that helps healthcare providers collect account balances faster, easier and within a patient-friendly context. SOCA/Pay is a proprietary technology which enables patients to pay their account balances directly from their smartphone and/or email account. Further, the e-bill and payment screens are linked together making for a streamlined and simple payment experience.

Project Vision: To give businesses a tool that enabled SMS and email-based payment requests, and collections to shorten the revenue cycle, reducing average days to pay and increasing overall collection percentage by providing an intuitive and secure phone payment method.

Our Approach:  We wanted to reduce the revenue cycle by providing SOCA Pay functionality that would allow their healthcare clients the ability to engage patients immediately following medical services being performed. SOCA Resources requested that the solution developed provide intuitive tools to leverage end-user familiarity with the technology they used every day like text, email, and their mobile phone. We conducted interviews with subject matter experts for the processes and workflows in the healthcare revenue cycle. Using the documented workflows and processes, along with input for SOCA resources, we a solution on our KEYSYS multi-tenant platform utilizing Twilio (programmable SMS software) and Stripe (online payment software) to create SOCA Pay. The web application enables healthcare practices to export data from in-house billing systems and import it into the SOCA Pay application.  Once data is imported, payment requests, with statements can be created and sent, and payments can be collected via SMS and email.

Client Industry: Health Care

Technologies Used: AWS EC2, S3, SES, Twilio, Stripe, .NET, Microsoft SQL Server, jQuery, KEYSYS multi-tenant platform

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